Privacy Policy
Last Updated: July 6, 2026
At AutoTown Service, we understand that trust is earned through transparency, reliability, and accountability. Protecting your personal information is an important part of delivering the exceptional service our customers expect.
This Privacy Policy explains how AutoTown Service collects, uses, stores, and protects information obtained through our website, service locations, online booking systems, and customer interactions.
Information We Collect
We may collect personal information when you visit our website, request information, schedule an appointment, purchase products, participate in promotions, or communicate with our team.
Information we collect may include:
Personal Information
Full name
Email address
Telephone number
Mailing address
Company name
Fleet account details
Vehicle Information
Vehicle make and model
Vehicle identification number (VIN)
Tire specifications
Service records
Maintenance history
Mileage information
Transaction Information
Purchase history
Payment information
Invoices
Quotes and estimates
Warranty information
Technical Information
Device information
Browser type
IP address
Operating system
Website usage patterns
Referral sources
Marketing Information
Newsletter preferences
Promotional subscriptions
Survey responses
Contest participation details
How We Use Information
AutoTown Service uses collected information to provide customers with a seamless, efficient, and personalized experience.
Information may be used to:
Schedule and manage appointments
Process service requests
Deliver tire and wheel recommendations
Last Updated: July 6, 2026
At AutoTown Service, we understand that trust is earned through transparency, reliability, and accountability. Protecting your personal information is an important part of delivering the exceptional service our customers expect.
This Privacy Policy explains how AutoTown Service collects, uses, stores, and protects information obtained through our website, service locations, online booking systems, and customer interactions.
Information We Collect
We may collect personal information when you visit our website, request information, schedule an appointment, purchase products, participate in promotions, or communicate with our team.
Information we collect may include:
Personal Information
Full name
Email address
Telephone number
Mailing address
Company name
Fleet account details
Vehicle Information
Vehicle make and model
Vehicle identification number (VIN)
Tire specifications
Service records
Maintenance history
Mileage information
Transaction Information
Purchase history
Payment information
Invoices
Quotes and estimates
Warranty information
Technical Information
Device information
Browser type
IP address
Operating system
Website usage patterns
Referral sources
Marketing Information
Newsletter preferences
Promotional subscriptions
Survey responses
Contest participation details
How We Use Information
AutoTown Service uses collected information to provide customers with a seamless, efficient, and personalized experience.
Information may be used to:
Schedule and manage appointments
Process service requests
Deliver tire and wheel recommendations
Perform diagnostics and repair services
Communicate service updates
Send appointment reminders
Process payments
Maintain customer records
Support warranty claims
Improve customer service experiences
Enhance website functionality
Analyze website traffic trends
Develop new services and programs
Manage fleet accounts
Support community initiatives through our Local Legends Program
Comply with legal and regulatory requirements
Communications
Customers may receive communications related to:
Appointment confirmations
Service reminders
Inspection reports
Repair recommendations
Product availability
Seasonal tire promotions
Community initiatives
Company updates
You may opt out of promotional communications at any time.
Operational communications relating to booked services or active accounts may still be sent when necessary.
Cookies and Tracking Technologies
Our website may utilize cookies, analytics tools, and tracking technologies to improve functionality and user experience.
Cookies help us understand:
Which pages visitors use most frequently
How customers navigate our website
Website performance metrics
User preferences
Booking behavior
Most web browsers allow users to manage or disable cookies through browser settings.
Disabling cookies may affect certain features or functionality of the website.
Sharing Information
AutoTown Service does not sell personal information to third parties.
Information may be shared with trusted partners when necessary to provide services, including:
Payment processing providers
Tire manufacturers
Technology vendors
Scheduling platforms
Fleet management partners
Warranty administrators
Marketing providers
Legal authorities where required
All third-party providers are expected to maintain appropriate security standards.
Data Security
AutoTown Service employs reasonable security measures designed to protect customer information.
These measures may include:
Secure networks
Access controls
Encryption technologies
Staff training procedures
Internal security policies
Restricted data access
Although we strive to maintain robust security systems, no electronic transmission or storage method can be guaranteed to be completely secure.
Retention Of Information
Information may be retained for as long as necessary to:
Provide services
Maintain business records
Fulfill legal obligations
Support warranty claims
Resolve disputes
Enforce agreements
Once information is no longer required, reasonable efforts are made to securely delete or anonymize records.
Third-Party Websites
Our website may contain links to external websites, manufacturers, booking platforms, and partners.
AutoTown Service is not responsible for the privacy practices, content, or policies of third-party websites.
Users are encouraged to review the privacy policies of any external services they access.
Children's Privacy
Our services are intended for individuals who are legally capable of entering into agreements.
We do not knowingly collect personal information from children under the age required by applicable laws.
Your Rights
Depending on applicable laws, customers may have the right to:
Request access to personal information
Correct inaccurate information
Request deletion of data
Withdraw consent
Limit certain processing activities
Receive information regarding stored records
Requests may be submitted through our contact channels.
Changes To This Policy
AutoTown Service reserves the right to modify this Privacy Policy at any time.
Updates will be posted on this page with an updated revision date.
Continued use of our website or services after changes have been published constitutes acceptance of the revised policy.
Contact Us
AutoTown Service
Email: info@autotownservice.ca
Phone: 780-204-0143
Email: [info@autotownservice.ca](mailto:info@autotownservice.ca)
Phone: 780-204-0143